How Can We Help?
Welcome to the support centre for Train With Me. We're dedicated to ensuring you have the best experience possible with our platform. Whether you're a fitness creator or a subscriber, we're here to assist you.
Contact Us
Email Support: support@trainwithme.online
Response Time: We aim to respond to all inquiries within 24 hours during business days.
Frequently Asked Questions
For Subscribers
Q: How do I subscribe to a fitness creator?
A: Navigate to the creator's profile, select the "Subscribe" button, and follow the payment prompts to complete your subscription.
Q: How do I cancel my subscription?
A: Go to your account settings, select "Subscriptions," find the subscription you wish to cancel, and tap "Cancel Subscription."
Q: Can I switch between fitness creators?
A: Yes! You can subscribe to multiple creators or cancel existing subscriptions at any time.
Q: How do I access my subscribed workouts?
A: All subscribed content appears in your "My Workouts" section, accessible from the main menu.
For Fitness Creators
Q: How do I create and publish a workout?
A: From your creator dashboard, select "New Workout," fill in the details, add exercises, and publish when ready.
Q: When and how do I receive payment?
A: Payments are processed monthly. You receive 80% of subscription revenue from your subscribers, transferred to your connected payment account.
Q: How can I grow my subscriber base?
A: Regularly post quality workouts, engage with your community through the app's social features, and share your profile link on your social media platforms.
Q: Can I see analytics about my subscribers and content?
A: Yes, comprehensive analytics are available in your creator dashboard.
Troubleshooting
App Performance Issues
App Crashing: Please ensure your device is running the latest operating system and you have the most recent version of our app installed.
Slow Performance: Try closing other apps running in the background or restart your device.
Video Playback Problems: Check your internet connection. Videos may buffer on slow connections. Try downloading workouts for offline viewing.
Account Issues
Login Problems: Use the "Forgot Password" option to reset your credentials or ensure you're using the correct email address associated with your account.
Payment Issues: Verify your payment method is current and has sufficient funds. For subscription billing questions, contact our support team directly.
Bug Reporting
Found a bug? We appreciate your help improving our app!
Please submit bug reports with the following information:
Your device model
Operating system version
App version
Description of the issue
Steps to reproduce the problem
Screenshots (if applicable)
Send bug reports to bugs@trainwithme.online
Feature Requests
We love hearing your ideas for improving our platform! Submit feature requests through the "Feedback" option in your app settings or email them to feedback@trainwithme.online.
Privacy & Data Concerns
For questions regarding your data or privacy settings, please review our Privacy Policy or contact our privacy team at privacy@trainwithme.online.